Refund and ReturnPolicy
If something isn’t right or you just change your mind, we are happy to accept a return and refund.
Below you’ll find everything you need to know about returning and refunding an online order, in-store purchase, or faulty item. Take a moment to read through our policy, and then head to the instructions below.
HOW TO RETURN OR REFUND AN ONLINE ORDER.
Please review these policies carefully as they are the Terms of Sale that govern your purchases at the CygnusChain Store. They set out your rights and obligations with respect to your purchases, including limitations and exclusions. Your placement of an order at the CygnusChain Website constitutes your agreement that these policies apply to the order, so be certain you understand them before you place your order.
Cygnus Chain will not be responsible for any inaccuracies in the final product (your custom order) in lieu of the measurements provided. We do not accept returns or exchanges of custom orders. If they are sent incorrect, defective or not fit in accordance to the size ordered, we’ll offer you a free fix.
If you return your Order after 15 days of product you received we will not accept return of product but offer within 7 days.
HOW TO RETURN AN ITEM PURCHASED WITH AFTERPAY
You can return your Afterpay purchase in store for an exchange, or via post for a refund.
Just make sure your return meets our Returns Policy, then follow the steps below.
To exchange your item:
- Drop in to a CygnusChain OR Krypton store that stocks the brand of item you want to exchange.
- Bring along the tax invoice we emailed you as proof of purchase.
- As long as the Returns Policy has been met, we’ll offer you an exchange in store, on the spot.
To return your item for a refund:
Keep in Mind
Any of our Discount Voucher is not refundable.
If you have earned from us even 1 Paisa (Penny), we will not return or refund.